LGBTQ+ people face unique challenges with technology—from restrictive identity categories that fail to capture the nuance of queer identities, to harmful content moderation that disproportionately affects queer content, to fundamental lack of representation in the design process and research community.
This project examines how technology can better serve queer communities. We document the current state of LGBTQ+ research in HCI, investigate the lived experiences of queer users across platforms, and develop design recommendations that center queer needs. Our work spans dating apps, social media platforms, and community spaces, with particular attention to how multiply marginalized identities experience technology differently.
Katy Weathington, Morgan Klaus Scheuerman, Michael Ann DeVito, Jordan Taylor, Ellen Simpson, Jed Brubaker
@article{weathingtonXOXO2025,
author = {Weathington, Katy and Scheuerman, Morgan Klaus and Brubaker, Jed R.},
title = {XOXO or XX/XY? Gender Essentialism and Queer Exclusion on Dating Apps},
year = {2025},
journal = {Proceedings of the ACM on Human-Computer Interaction},
volume = {9},
number = {CSCW},
doi = {10.1145/3711109},
url = {https://doi.org/10.1145/3711109},
keywords = {dating apps, LGBTQ+, gender, sexuality, queer HCI},
tags = {dating-apps-identity, queer-hci}
}
In a world with shrinking queer spaces, dating apps serve as a useful way to find romantic or sexual partners, make friends, and develop connections in an often fragmented community. However, dating app structures may exclude queer users more than their cisgender heterosexual counterparts. We examined how gender and sexuality are formatted as data in dating app profiles and algorithmically curated matchmaking functions. Based on an analysis of ten popular dating apps, we found gender and sexuality were often divided into descriptive labels and functional categories, which systematically marginalize or exclude queer identities from the matching process despite appearing inclusive.
@inproceedings{taylor2024,
author = {Taylor, Jordan and Simpson, Ellen and Tran, Anh-Ton and Brubaker, Jed R. and Fox, Sarah E and Zhu, Haiyi},
title = {Cruising Queer HCI on the DL: A Literature Review of LGBTQ+ People in HCI},
year = {2024},
isbn = {9798400703300},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
url = {https://doi.org/10.1145/3613904.3642494},
doi = {10.1145/3613904.3642494},
booktitle = {Proceedings of the CHI Conference on Human Factors in Computing Systems},
articleno = {507},
numpages = {21},
keywords = {LGBTQ+ people, Literature Review, Marginalized Communities, Queer HCI, Queer People},
location = {, Honolulu , HI , USA , },
series = {CHI '24},
tags = {queer-hci}
}
LGBTQ+ people have received increased attention in HCI research, paralleling a greater emphasis on social justice in recent years. However, there has not been a systematic review of how LGBTQ+ people are researched or discussed in HCI. In this work, we review all research mentioning LGBTQ+ people across the HCI venues of CHI, CSCW, DIS, and TOCHI. Since 2014, we find a linear growth in the number of papers substantially about LGBTQ+ people and an exponential increase in the number of mentions. Research about LGBTQ+ people tends to center experiences of being politicized, outside the norm, stigmatized, or highly vulnerable. LGBTQ+ people are typically mentioned as a marginalized group or an area of future research. We identify gaps and opportunities for (1) research about and (2) the discussion of LGBTQ+ in HCI and provide a dataset to facilitate future Queer HCI research.
@article{Weathington2023-Wikidata,
author = {Weathington, Katy and Brubaker, Jed R.},
title = {Queer Identities, Normative Databases: Challenges to Capturing Queerness On Wikidata},
year = {2023},
issue_date = {April 2023},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
volume = {7},
number = {CSCW1},
url = {https://doi.org/10.1145/3579517},
doi = {10.1145/3579517},
journal = {Proc. ACM Hum.-Comput. Interact.},
month = apr,
articleno = {84},
numpages = {26},
keywords = {collaborative ontology, wikidata, sexuality, LGBTQ+, identity, gender, database},
tags = {wikidata, queer-hci}
}
The collection, organization, and retrieval of data about queer individuals and their identities challenge the creators and curators of highly structured database systems. While prior research in archival studies and demographics has examined processes of collecting and storing queer identities, they do not examine the complexities of highly democratized platforms that lack top-down mandates that often structure archival schemas. To examine the representation of queer people on open-platform databases, we performed a trace ethnography and thematic analysis of Wikidata, an open collaboration, highly structured database. We specifically examined the creation of, changes to, discussions around, and impacts of properties that encode queer identities, such assexual orientation andsex or gender. We found that changes often have unexpected impacts, that contributors struggled to determine vocabulary for queer identities which were accurate across the diverse cultural contexts of the Wikidata community, that the recording of queer identities could cause a stigmatizing effect for LGBTQ+ individuals, with further concerns of spreading rumors or outing closeted people, and that contributors proposing changes which would cause biased representations of queer people. Our analysis demonstrates inherent and unaddressed frictions when translating queer identities to the confines of a structured database. We conclude by discussing ways that the highly bottom-up, collaborative nature of platforms such as Wikidata, often seen as a major strength, can be vulnerable to individuals or small groups derailing and filibustering changes they disagree with on politically charged topics such as queer identities.
@article{feustonYouLadiesRelate2022a,
title = {"{{Do You Ladies Relate}}?": {{Experiences}} of {{Gender Diverse People}} in {{Online Eating Disorder Communities}}},
shorttitle = {"{{Do You Ladies Relate}}?},
author = {Feuston, Jessica L. and DeVito, Michael Ann and Scheuerman, Morgan Klaus and Weathington, Katy and Benitez, Marianna and Perez, Bianca Z. and Sondheim, Lucy and Brubaker, Jed R.},
date = {2022-11-07},
year = {2022},
journaltitle = {Proceedings of the ACM on Human-Computer Interaction},
shortjournal = {Proc. ACM Hum.-Comput. Interact.},
volume = {6},
pages = {1--32},
issn = {2573-0142},
doi = {10.1145/3555145},
issue = {CSCW2},
langid = {english},
keywords = {journal},
tags = {queer-hci}
}
The study of eating disorders online has a long tradition within CSCW and HCI scholarship. Research within this body of work highlights the types of content people with eating disorders post as well as the ways in which individuals use online spaces for acceptance, connection, and support. However, despite nearly a decade of research, online eating disorder scholarship in CSCW and HCI rarely accounts for the ways gender shapes online engagement. In this paper, we present empirical results from interviews with 14 trans people with eating disorders. Our findings illustrate how working with gender as an analytic lens allowed us to produce new knowledge about the embodiment of participation in online eating disorder spaces. We show how trans people with eating disorders use online eating disorder content to inform and set goals for their bodies and how, as gender minorities within online eating disorder spaces, trans people occupy marginal positions that make them more susceptible to harms, such as threats to eating disorder validity and gender authenticity. In our discussion, we consider life transitions in the context of gender and eating disorders and address how online eating disorder spaces operate as social transition machinery. We also call attention to the labor associated with online participation as a gender minority within online eating disorder spaces, outlining several design recommendations for supporting the ways trans people with eating disorders use online spaces. CONTENT WARNING: This paper is about the online experiences of trans people with eating disorders. We discuss eating disorders, related content (e.g., thinspiration) and practices (e.g., binge eating, restriction), and gender dysphoria. Please read with caution.
@inproceedings{Scheuerman-genderforms2021,
address = {New York, New York, USA},
author = {Scheuerman, Morgan Klaus and Jiang, Jialun Aaron and Spiel, Katta and Brubaker, Jed R.},
booktitle = {CHI Conference on Human Factors in Computing Systems (CHI ’21)},
doi = {10.1145/3411764.3445742},
pages = {1--27},
publisher = {ACM Press},
title = {{Revisiting Gendered Web Forms: An Evaluation of Gender Inputs with (Non-)Binary People}},
year = {2021},
tags = {queer-hci}
}
@article{pinter-traps2021,
author = {Pinter, Anthony T. and Scheuerman, Morgan Klaus and Brubaker, Jed R.},
title = {Entering Doors, Evading Traps: Benefits and Risks of Visibility During Transgender Coming Outs},
year = {2021},
issue_date = {December 2020},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
volume = {4},
number = {CSCW3},
url = {https://doi.org/10.1145/3434181},
doi = {10.1145/3434181},
journal = {Proc. ACM Hum.-Comput. Interact.},
month = jan,
articleno = {272},
numpages = {27},
keywords = {identity transitions, social networking sites, social media, qualitative work, lgbtq, sexual and gender minorities, online identity},
tags = {queer-hci}
}
Coming out and being visible online can offer transgender and/or non-binary people benefits not found elsewhere. However, it also can expose them to negative reactions and bad experiences. Through an analysis of 15 semi-structured interviews, we investigate the experiences of transgender and/or non-binary people coming out across social media sites (SMSs). We found that participants employed strategies around disclosure and visibility to limit the consequences of coming out and to access support. Using trans theory on visibility, we discuss how online spaces present metaphorical "doors" to resources, support, and recognition—but can also be "traps" for those that do not meet the expectations of the space. We discuss how visibility empowered participants to create "trapdoors" to new spaces within SMSs where they could create positive outcomes for themselves and their communities. We close with considerations for designers as they create online spaces, and present a broader call to action for the HCI community around designing online spaces.
@article{DeVito-values2021,
title = {Values (Mis)alignment: Exploring Tensions Between Platform and LGBTQ+ Community Design Values},
author = {DeVito, Michael Ann and Walker, Ashley M. and Fernandez, Julia R.},
doi = {10.1145/3449162},
journal = {Proceedings of the ACM on Human-Computer Interaction},
number = {1},
pages = {Article 88},
numpages = {27},
volume = {5},
month = apr,
year = {2021},
tags = {queer-hci}
}
@inproceedings{devitoQueerHCIStrengthening2021,
title = {Queer in {{HCI}}: {{Strengthening}} the {{Community}} of {{LGBTQIA}}+ {{Researchers}} and {{Research}}},
shorttitle = {Queer in {{HCI}}},
booktitle = {Extended {{Abstracts}} of the 2021 {{CHI Conference}} on {{Human Factors}} in {{Computing Systems}}},
author = {DeVito, Michael Ann and Lustig, Caitlin and Simpson, Ellen and Allison, Kimberley and Chuanromanee, Tya and Spiel, Katta and Ko, Amy and Rode, Jennifer and Dym, Brianna and Muller, Michael and Klaus Scheuerman, Morgan and Marie Walker, Ashley and Brubaker, Jed and Ahmed, Alex},
year = {2021},
pages = {1--3},
publisher = {{Association for Computing Machinery}},
address = {{New York, NY, USA}},
doi = {10.1145/3411763.3450403},
annote = {[top tier] [collab]},
keywords = {Queer HCI,sexual and gender minorities,workshoporg},
series = {{{CHI EA}} '21},
tags = {queer-hci}
}
@inproceedings{devitoQueerHCISupporting2020,
title = {Queer in {{HCI}}: {{Supporting LGBTQIA}}+ {{Researchers}} and {{Research Across Domains}}},
booktitle = {Extended {{Abstracts}} of the 2020 {{CHI Conference}} on {{Human Factors}} in {{Computing Systems}}},
author = {DeVito, Michael Ann and Walker, Ashley Marie and Lustig, Caitlin and Ko, Amy J. and Spiel, Katta and Ahmed, Alex A. and Allison, Kimberley and Scheuerman, Morgan and Dym, Briana and Brubaker, Jed R. and Simpson, Ellen and Bagalkot, Naveen and Raval, Noopur and Muller, Michael and Rode, Jennifer and Gray, Mary L.},
year = {2020},
pages = {1--4},
publisher = {{ACM}},
address = {{New York, NY, USA}},
doi = {10.1145/3334480.3381058},
annote = {[top tier] [collab]},
keywords = {workshoporg},
tags = {queer-hci}
}
@inproceedings{Spiel2019,
address = {New York, New York, USA},
annote = {[top tier] [collab]},
author = {Spiel, Katta and Ahmed, Alex and Rode, Jennifer A. and Brubaker, Jed R. and Kannabiran, Gopinaath and Keyes, Os and Walker, Ashley Marie and DeVito, Michael A. and Birnholtz, Jeremy and Brul{\'{e}}, Emeline and Light, Ann and Barlas, Pınar and Hardy, Jean},
booktitle = {Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems - CHI EA '19},
doi = {10.1145/3290607.3311750},
isbn = {9781450359719},
keywords = {workshoporg},
pages = {1--4},
publisher = {ACM Press},
title = {{Queer(ing) HCI: Moving Forward in Theory and Practice}},
url = {http://dl.acm.org/citation.cfm?doid=3290607.3311750},
year = {2019},
tags = {queer-hci}
}
@inproceedings{Pinter2019-iconf,
author = {Rivera, E. J. and Poldruhi, M. and Ward, C. R. and Jenkins II, G. E. and Nichols III, E. and Pinter, A. T.},
booktitle = {iConference 2019},
title = {The {Black} at the {End} of the {Rainbow}: {Online} {Discrimination} {Among} {LGBTQ} {African} {Americans}},
month = apr,
year = {2019},
tags = {queer-hci}
}
@article{Dym2019-cscw-comingoutokay,
title = {"Coming {Out} {Okay}": {Community} {Narratives} for {LGBTQ} {Identity} {Recovery} {Work}},
author = {Dym, Brianna and Brubaker, Jed R. and Fiesler, Casey and Bryan, Semaan},
doi = {10.1145/3359256},
journal = {Proc. ACM Hum.-Comput. Interact.},
number = {CSCW},
pages = {Article 154},
volume = {3},
year = {2019},
tags = {marginalization-and-safety, queer-hci}
}
@article{Scheuerman2018b,
author = {Scheuerman, Morgan Klaus and Branham, Stacy M. and Hamidi, Foad},
title = {Safe Spaces and Safe Places: Unpacking Technology-Mediated Experiences of Safety and Harm with Transgender People},
journal = {Proc. ACM Hum.-Comput. Interact.},
issue_date = {November 2018},
volume = {2},
number = {CSCW},
month = nov,
year = {2018},
issn = {2573-0142},
pages = {155:1--155:27},
articleno = {155},
numpages = {27},
url = {http://doi.acm.org/10.1145/3274424},
doi = {10.1145/3274424},
acmid = {3274424},
publisher = {ACM},
address = {New York, NY, USA},
tags = {marginalization-and-safety, queer-hci}
}
@article{Dym2018,
title = {``theyre all trans sharon'': Authoring gender in video game fan fiction},
author = {Dym, Brianna and Brubaker, Jed and Fiesler, Casey},
journal = {Game Studies},
volume = {18},
number = {3},
year = {2018},
tags = {queer-hci}
}
@inproceedings{Haimson2016,
author = {Haimson, O.L. and Brubaker, J.R. and Dombrowski, L. and Hayes, G.R.},
booktitle = {Conference on Human Factors in Computing Systems - Proceedings},
doi = {10.1145/2858036.2858136},
isbn = {9781450333627},
keywords = {Digital artifacts,Digital footprints,Identity transitions,LGBTQ,Life transitions,Networks,Online identity,Social network sites,Transgender},
title = {{Digital footprints and changing networks during online identity transitions}},
year = {2016},
tags = {queer-hci}
}
Digital artifacts on social media can challenge individuals during identity transitions, particularly those who prefer to delete, separate from, or hide data that are representative of a past identity. This work investigates concerns and practices reported by transgender people who transitioned while active on Facebook. We analyze open-ended survey responses from 283 participants, highlighting types of data considered problematic when separating oneself from a past identity, and challenges and strategies people engage in when managing personal data in a networked environment. We find that people shape their digital footprints in two ways: by editing the self-presentational data that is representative of a prior identity, and by managing the configuration of people who have access to that self-presentation. We outline the challenging interplay between shifting identities, social networks, and the data that suture them together. We apply these results to a discussion of the complexities of managing and forgetting the digital past.
@inproceedings{Haimson2015,
address = {Vancouver, BC},
author = {Haimson, Oliver L and Brubaker, Jed R. and Dombrowski, Lynn and Hayes, Gillian R.},
booktitle = {CSCW '15: 18th ACM Conference on Computer Supported Cooperative Work {\&} Social Computing Proceedings},
keywords = {sns,trans},
tags = {trans,sns,queer-hci},
title = {{Disclosure, Stress, and Support During Gender Transition on Facebook}},
year = {2015}
}
@inproceedings{Fitzpatrick2015,
author = {Fitzpatrick, Colin and Birnholtz, Jeremy and Brubaker, Jed R.},
booktitle = {2015 48th Hawaii International Conference on System Sciences (HICSS)},
keywords = {grindr,identity,lgbt},
tags = {identity,grindr,lgbt,queer-hci},
pages = {1983--1992},
publisher = {IEEE},
title = {{Social and Personal Disclosure in a Location-Based Real Time Dating App}},
year = {2015}
}
@inproceedings{Haimson2014,
address = {New York, New York, USA},
author = {Haimson, Oliver L and Brubaker, Jed R. and Hayes, Gillian R},
booktitle = {Proceedings of the 32nd annual ACM conference on Human factors in computing systems - CHI '14},
doi = {10.1145/2556288.2557077},
isbn = {9781450324731},
keywords = {craigslist,identity,lgbt},
tags = {identity,craigslist,lgbt,queer-hci},
pages = {1615--1624},
publisher = {ACM Press},
title = {{DDFSeeks same: sexual health-related language in online personal ads for men who have sex with men}},
url = {http://dl.acm.org/citation.cfm?doid=2556288.2557077},
year = {2014}
}
@article{Brubaker2014,
author = {Brubaker, J. R. and Ananny, M. and Crawford, K.},
doi = {10.1177/1461444814542311},
issn = {1461-4448},
journal = {New Media {\&} Society},
keywords = {departure,grindr,leaving,lgbt,location-based social media,non-use,post-userism,quitting,sociotechnical,technology refusal},
tags = {grindr,non-use,lgbt,post-userism,queer-hci},
pages = {1461444814542311--},
title = {{Departing glances: A sociotechnical account of 'leaving' Grindr}},
url = {http://nms.sagepub.com/content/early/2014/07/03/1461444814542311},
year = {2014}
}
Grindr is a popular location-based social networking application for smartphones, predominantly used by gay men. This study investigates why users leave Grindr. Drawing on interviews with 16 men who stopped using Grindr, this article reports on the varied definitions of leaving, focusing on what people report leaving, how they leave and what they say leaving means to them. We argue that leaving is not a singular moment, but a process involving layered social and technical acts - that understandings of and departures from location-based media are bound up with an individual’s location. Accounts of leaving Grindr destabilize normative definitions of both Grindr’ and leaving’, exposing a set of relational possibilities and spatial arrangements within and around which people move. We conclude with implications for the study of non-use and technological departure.
@inproceedings{Birnholtz2014,
address = {New York, New York, USA},
author = {Birnholtz, Jeremy and Fitzpatrick, Colin and Handel, Mark and Brubaker, Jed R.},
booktitle = {Proceedings of the 16th international conference on Human-computer interaction with mobile devices {\&} services - MobileHCI '14},
doi = {10.1145/2628363.2628406},
isbn = {9781450330046},
keywords = {grindr,identity,lgbt},
tags = {grindr,identity,lgbt,queer-hci},
pages = {3--12},
publisher = {ACM Press},
title = {{Identity, identification and identifiability: The Language of Self-Presentation on a Location-Based Mobile Dating App}},
url = {http://dl.acm.org/citation.cfm?doid=2628363.2628406},
year = {2014}
}
@article{devitoSafetyCommunityContext2024,
title = {Safety and {{Community Context}}: {{Exploring}} a {{Transfeminist Approach}} to {{Sapphic Relationship Platforms}}},
shorttitle = {Safety and {{Community Context}}},
author = {DeVito, Michael Ann and Feuston, Jessica L. and Melder, Erika and Malloy, Christen and Ponder, Cade and Brubaker, Jed R.},
date = {2024-04-26},
journaltitle = {Proceedings of the ACM on Human-Computer Interaction},
shortjournal = {Proc. ACM Hum.-Comput. Interact.},
volume = {8},
pages = {203:1--203:34},
doi = {10.1145/3653694},
issue = {CSCW1},
keywords = {dating apps,feminist hci,journal,lgbtq+,nonbinary,online communities,online relationships,queer hci,sapphic,transgender},
tags = {dating-apps-identity, queer-hci}
}
Relationship platforms (e.g., dating apps) are crucial tools for sapphics (trans women, cisgender women, and nonbinary people who are attracted to other sapphics). However, current platforms are not designed in a way that accounts for sapphic lived experience, especially the lived experience of sapphics who hold multiple marginalized identity characteristics. Even on platforms that do exist for sapphics, transgender women and nonbinary people are often subject to discrimination, fetishization, and stigmatization. To aid in the design of platforms that better serve the needs of multiply marginalized sapphics, we engaged a diverse group of 25 sapphics in six rounds of community discussion on key topics for relationship platform design. Based on participant discussions, we identify key challenges when designing for multiply marginalized sapphics around relationship structures, gender and sexuality classification, and safety priorities for interaction. We present two design priorities alongside community-sourced design directions which can help future designers address these challenges: identity-centric safety and community-based information formats.